The Power Play Extraordinaire in Managing Change (Posted on Association of MBAs)

We were recently engaged by a Fortune 50 company to lead a change offsite for 50 key leaders tasked to improve customer service. The organisation’s reputation has been sullied over the years due to many initiatives in this area with very little improvement. We spent several days with these leaders in open conversation about the issues, recommendations to improve the systems, and changes to people and processes. Part way through the offsite, we were feeling good about the recommendations and that the [...]

By | 2017-12-06T17:52:25+00:00 December 6th, 2017|Change, Guest Blog|0 Comments