We were recently engaged by a Fortune 50 company to lead a change offsite for 50 key leaders tasked to improve customer service. The organisation’s reputation has been sullied over the years due to many initiatives in this area with very little improvement. We spent several days with these leaders in open conversation about the issues, recommendations to improve the systems, and changes to people and processes. Part way through the offsite, we were feeling good about the recommendations and that the [...]
In one of my first assignments as a senior consultant, I was given the responsibility to lead one of our firm’s largest clients in a strategy clarification process. I had both air cover and ground support from the firm, but this was a challenging assignment because the industry was under attack from foreign competitors, and the firm had not fared well in the fight for differentiation in tough markets. I was new in the lead role which proved at times to be a [...]
I'm excited to be part of the local Barnes and Noble book signing event called Authorpalooza. It will be held this Saturday, October 7 from 1:00-4:00 pm. Should be a fun event. Stop by and say "hello"!Date: Saturday, October 7, 2017 Location: The Shops at South Town Address: 10180 State Street, Sandy, UT 84070 Hours: 1:00-4:00 pmPhone: (801) 233-0203
Our work with Sun Life Financial and Duke Corporate Education won the Association for Talent Development (ATD) Excellence in Practice Award for Organizational Learning & Development.
Kendall Lyman is the author of “CHANGE THE WAY YOU CHANGE!”, a founding principal of The Highlands Group, a firm specializing in strategy, organizational change, and leadership development. He helps leaders around the world to navigate change, improve employee engagement, and transform culture. Kendall has consulted with a wide array of organizations ranging from Fortune 500 to small and midsize firms.What you’ll learn about in this episodeIncreasing your own capacity as a leaderTips and strategies for expanding your influenceDeveloping the self-awareness needed to [...]
In a study by the Conference Board, respondents rated organizational resistance as the biggest challenge to implementing successful change. Resistance is a natural reaction to any change. For example, employees have been trained to work in a particular way; they follow certain processes; and they have mastered those processes over time. Then a change comes along. Isn’t it natural that at least some people would question the change even when the reasons are compelling? Others might go beyond questioning and simply refuse to [...]
I bought a drink at a convenience store the other day for $1.16. Of course I didn’t have the exact change, so I ended up with a bunch of coins in my pocket for the rest of the day. Not sure about you, but I hate spare change in my pocket—not so much that I would say “keep the change,” but enough to let it annoy me. How similar is this to the changes we deal with in the work place? Most of [...]
We were recently with a client whose industry is experiencing major disruption. Consequently, the company is facing possible failure. When we asked the CEO what was the most critical thing we could help his team with during this difficult time, he responded: “The absolute alignment of my senior team around our strategy.” As Andrew Carnegie said: “Teamwork is the ability to work together toward a common vision; the ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common [...]