We were recently engaged by a Fortune 50 company to lead a change offsite for 50 key leaders tasked to improve customer service. The organisation’s reputation has been sullied over the years due to many initiatives in this area with very little improvement. We spent several days with these leaders in open conversation about the issues, recommendations to improve the systems, and changes to people and processes. Part way through the offsite, we were feeling good about the recommendations and that the [...]
A few years ago, we were asked by a large pharmaceutical manufacturing company to help transition ten of its fifteen plants to a just-in-time inventory system. The technical aspect of change was led by another consulting firm. But as the “go live” date approached, senior leaders realized that front-line operators weren’t as committed to the new system as those who had been involved in the analysis. We weren’t surprised by this finding for two reasons. First, not everyone can participate in the [...]
I'm excited to be part of the local Barnes and Noble book signing event called Authorpalooza. It will be held this Saturday, October 7 from 1:00-4:00 pm. Should be a fun event. Stop by and say "hello"!Date: Saturday, October 7, 2017 Location: The Shops at South Town Address: 10180 State Street, Sandy, UT 84070 Hours: 1:00-4:00 pmPhone: (801) 233-0203
Our work with Sun Life Financial and Duke Corporate Education won the Association for Talent Development (ATD) Excellence in Practice Award for Organizational Learning & Development.
CLP is offering customised change solutions for our international clients. We are working closely with our senior consultants, here specifically with Kendall Lyman and Tony Daloisio, USA, for this 500 words, to explore and deepen the topic of change leadership. This 500 words is an excerpt of the upcoming book Change the Way You Change: 5 Roles of Leaders Who Accelerate Business Performance by R. Kendall Lyman and Tony C. Daloisio be released June, 2017 Full Article >
In a study by the Conference Board, respondents rated organizational resistance as the biggest challenge to implementing successful change. Resistance is a natural reaction to any change. For example, employees have been trained to work in a particular way; they follow certain processes; and they have mastered those processes over time. Then a change comes along. Isn’t it natural that at least some people would question the change even when the reasons are compelling? Others might go beyond questioning and simply refuse to [...]
I bought a drink at a convenience store the other day for $1.16. Of course I didn’t have the exact change, so I ended up with a bunch of coins in my pocket for the rest of the day. Not sure about you, but I hate spare change in my pocket—not so much that I would say “keep the change,” but enough to let it annoy me. How similar is this to the changes we deal with in the work place? Most of [...]
“There is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle than to initiate a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders by all those who could profit by the new order. This lukewarmness arises from the incredulity of mankind who do not truly believe in anything new until they have had actual experiences with it.” —Niccolo Machiavelli, Italian historian, politician, [...]