The Power Play Extraordinaire in Managing Change (Posted on Association of MBAs)

We were recently engaged by a Fortune 50 company to lead a change offsite for 50 key leaders tasked to improve customer service. The organisation’s reputation has been sullied over the years due to many initiatives in this area with very little improvement. We spent several days with these leaders in open conversation about the issues, recommendations to improve the systems, and changes to people and processes. Part way through the offsite, we were feeling good about the recommendations and that the [...]

By |2017-12-06T17:52:25-07:00December 6th, 2017|Change, Guest Blog|0 Comments

Self-Awareness: The Pivot Point for Success in Leading Yourself and Others to Change (Posted on Association of MBAs)

As a leader, there are hundreds of ‘moments of truth’ every day. When assembled over time, these become the nature of one’s leadership and how others see you as a person. Changing how we act in these seminal moments is critical! Changing how we approach the events that challenge us is an even more difficult proposition. One study published in the U.S. News and World Report found that 95% of who we are is a series of subconscious programmes that have become automatic. Full [...]

By |2017-12-06T17:40:44-07:00November 30th, 2017|Guest Blog|0 Comments

What Do You Do When the Group You’re Presenting to Turns Hostile?

In one of my first assignments as a senior consultant, I was given the responsibility to lead one of our firm’s largest clients in a strategy clarification process. I had both air cover and ground support from the firm, but this was a challenging assignment because the industry was under attack from foreign competitors, and the firm had not fared well in the fight for differentiation in tough markets. I was new in the lead role which proved at times to be a [...]

By |2017-11-30T18:48:29-07:00November 30th, 2017|Guest Blog|0 Comments

Changing Where People Sit Accelerates Change

Several months ago, we took a taxi from our hotel to our client to teach a class about change. After a longer than normal ride, we realized the driver didn’t know where to go. Because we didn’t speak the same language as the driver, we found it hard to communicate that we were going in the wrong direction. After several failed attempts to find out where we were (including changing taxis), we eventually arrived in time to teach the workshop. But not until [...]

By |2017-09-20T17:19:52-06:00September 20th, 2017|Guest Blog|0 Comments

Stephen Woessner Chats With Kendall Lyman (posted on Onward Nation)

Kendall Lyman is the author of “CHANGE THE WAY YOU CHANGE!”, a founding principal of The Highlands Group, a firm specializing in strategy, organizational change, and leadership development. He helps leaders around the world to navigate change, improve employee engagement, and transform culture. Kendall has consulted with a wide array of organizations ranging from Fortune 500 to small and midsize firms.What you’ll learn about in this episodeIncreasing your own capacity as a leaderTips and strategies for expanding your influenceDeveloping the self-awareness needed to [...]

By |2017-09-06T23:27:25-06:00September 6th, 2017|Guest Blog|0 Comments

The Change Dilemma (posted on Impact)

Business and organizational change efforts of any significant magnitude have proven to be ineffective in realizing their goals. Research indicates that 70% of change efforts fail. Leading change has become as integral to a leader’s success as managing the balance sheet or implementing a new customer service program. Yet most leaders lack a complete picture of how change happens. Too many continue to tinker with tactics and short-term fixes while hoping for transformation and long-term improvement. Many leaders are still asking others [...]

By |2017-09-09T08:59:47-06:00August 31st, 2017|Guest Blog|0 Comments

Turning Small Talk to Big Talk (posted on

Recently a colleague recounted a story from an event she attended, which was preceded by a cocktail party. She lamented that an hour of inane conversation felt like an eternity and that everyone in the room probably could have made better use of the time by doing something else. Why can’t we agree to eliminate these events altogether and end the small talk? It’s a tempting thought, but of course it’s not realistic. Cocktail parties, networking, and social gatherings aren’t going anywhere, and [...]

By |2017-08-23T19:27:39-06:00August 23rd, 2017|Guest Blog|0 Comments

Building An Effective Business Case for Change (posted in Leadership Excellence –

Organizations will embark upon large-scale change efforts numerous times throughout their lifespans. The degree to which these efforts are successful will vary, largely because of two common barriers to implementation—loss of focus and momentum, and resistance to change. The loss of momentum happens so easily, as change initiatives take a backseat to day-to-day duties, client demands, and the endless list of time-sensitive things that arise.   Full Article >

By |2017-08-09T17:29:15-06:00August 9th, 2017|Guest Blog|0 Comments

Book Review: Change! The Way You Change! (posted on EthicsGame)

Contemplating organizational change is perhaps one of the most daunting tasks for any organizational leader. While the company’s P&L or other performance indicators may scream out for change, a walk through the graveyard of failed change efforts causes all but the most courageous to hide and hope for the best. In their very accessible and practical book, R. Kendall Lyman and Tony C. Daloisio provide strategies and stories so that leaders can take heart and master the process of change. The core message [...]

By |2017-07-21T17:14:57-06:00July 21st, 2017|Guest Blog|0 Comments