The Power Play Extraordinaire in Managing Change (Posted on Association of MBAs)

By | 2017-12-06T17:52:25+00:00 December 6th, 2017|Change, Guest Blog|

We were recently engaged by a Fortune 50 company to lead a change offsite for 50 key leaders tasked to improve customer service. The organisation’s reputation has been sullied over the years due to many initiatives in this area with very little improvement. We spent several days with these leaders in open conversation about the issues, recommendations to improve the systems, and changes to people and processes. Part way through the offsite, we were feeling good about the recommendations and that the [...]

Self-Awareness: The Pivot Point for Success in Leading Yourself and Others to Change (Posted on Association of MBAs)

By | 2017-12-06T17:40:44+00:00 November 30th, 2017|Guest Blog|

As a leader, there are hundreds of ‘moments of truth’ every day. When assembled over time, these become the nature of one’s leadership and how others see you as a person. Changing how we act in these seminal moments is critical! Changing how we approach the events that challenge us is an even more difficult proposition. One study published in the U.S. News and World Report found that 95% of who we are is a series of subconscious programmes that have become automatic. Full [...]

What Do You Do When the Group You’re Presenting to Turns Hostile?

By | 2017-11-30T18:48:29+00:00 November 30th, 2017|Guest Blog|

In one of my first assignments as a senior consultant, I was given the responsibility to lead one of our firm’s largest clients in a strategy clarification process. I had both air cover and ground support from the firm, but this was a challenging assignment because the industry was under attack from foreign competitors, and the firm had not fared well in the fight for differentiation in tough markets. I was new in the lead role which proved at times to be a [...]

3 Simple Tools to Create the Needed Commitment to Change

By | 2017-10-14T14:21:44+00:00 October 14th, 2017|Change|

A few years ago, we were asked by a large pharmaceutical manufacturing company to help transition ten of its fifteen plants to a just-in-time inventory system. The technical aspect of change was led by another consulting firm. But as the “go live” date approached, senior leaders realized that front-line operators weren’t as committed to the new system as those who had been involved in the analysis. We weren’t surprised by this finding for two reasons. First, not everyone can participate in the [...]


By | 2017-10-04T17:52:10+00:00 October 4th, 2017|Change|

I'm excited to be part of the local Barnes and Noble book signing event called Authorpalooza. It will be held this Saturday, October 7 from 1:00-4:00 pm. Should be a fun event. Stop by and say "hello"!Date: Saturday, October 7, 2017 Location: The Shops at South Town Address: 10180 State Street, Sandy, UT 84070 Hours: 1:00-4:00 pmPhone: (801) 233-0203

Changing Where People Sit Accelerates Change

By | 2017-09-20T17:19:52+00:00 September 20th, 2017|Guest Blog|

Several months ago, we took a taxi from our hotel to our client to teach a class about change. After a longer than normal ride, we realized the driver didn’t know where to go. Because we didn’t speak the same language as the driver, we found it hard to communicate that we were going in the wrong direction. After several failed attempts to find out where we were (including changing taxis), we eventually arrived in time to teach the workshop. But not until [...]

Stephen Woessner Chats With Kendall Lyman (posted on Onward Nation)

By | 2017-09-06T23:27:25+00:00 September 6th, 2017|Guest Blog|

Kendall Lyman is the author of “CHANGE THE WAY YOU CHANGE!”, a founding principal of The Highlands Group, a firm specializing in strategy, organizational change, and leadership development. He helps leaders around the world to navigate change, improve employee engagement, and transform culture. Kendall has consulted with a wide array of organizations ranging from Fortune 500 to small and midsize firms.What you’ll learn about in this episodeIncreasing your own capacity as a leaderTips and strategies for expanding your influenceDeveloping the self-awareness needed to [...]

The Change Dilemma (posted on Impact)

By | 2017-09-09T08:59:47+00:00 August 31st, 2017|Guest Blog|

Business and organizational change efforts of any significant magnitude have proven to be ineffective in realizing their goals. Research indicates that 70% of change efforts fail. Leading change has become as integral to a leader’s success as managing the balance sheet or implementing a new customer service program. Yet most leaders lack a complete picture of how change happens. Too many continue to tinker with tactics and short-term fixes while hoping for transformation and long-term improvement. Many leaders are still asking others [...]