In preparing for an engagement this week, I was reminded of this quote by George Bernard Shaw: “The single biggest problem in communication is the illusion that it has taken place.”
Last week, we were working with a client discussing their personal visions, how to lead teams, and their role as leaders in overcoming resistance to change. The word liminality came up, which is from the science of anthropology. Liminality is a state of transition between one stage and the next.
“Our emotional wake determines the story that is told about each of us.” What great insight for leaders leading through transitions—personal, team, or organizational. If I were to ask those you lead to describe your emotional wake, what would they say?
Is how you listen helping or hurting your leadership? A LinkedIn survey of nearly 14,000 employees around the world found that only 8% of employees reported that their mid- and senior-level leaders are practicing listening “very well.” Why?
A few years ago, we were asked by a large pharmaceutical manufacturing company to help transition ten of its fifteen plants to a just-in-time inventory system. The technical aspect of change was led by another consulting firm. But as the “go live” date approached, senior leaders realized that front-line operators weren’t as committed to the new system as those who had been involved in the analysis. We weren’t surprised by this finding for two reasons. First, not everyone can participate in the [...]
Several months ago, we took a taxi from our hotel to our client to teach a class about change. After a longer than normal ride, we realized the driver didn’t know where to go. Because we didn’t speak the same language as the driver, we found it hard to communicate that we were going in the wrong direction. After several failed attempts to find out where we were (including changing taxis), we eventually arrived in time to teach the workshop. But not until [...]
Our work with Sun Life Financial and Duke Corporate Education won the Association for Talent Development (ATD) Excellence in Practice Award for Organizational Learning & Development.