As a leader, there are hundreds of ‘moments of truth’ every day. When assembled over time, these become the nature of one’s leadership and how others see you as a person. Changing how we act in these seminal moments is critical! Changing how we approach the events that challenge us is an even more difficult proposition. One study published in the U.S. News and World Report found that 95% of who we are is a series of subconscious programmes that have become automatic.