Is how you listen helping or hurting your leadership? A LinkedIn survey of nearly 14,000 employees around the world found that only 8% of employees reported that their mid- and senior-level leaders are practicing listening “very well.” Why? There are a lot of reasons. In one study conducted with 2,250 adults, Harvard psychologists Matthew Killingsworth and Daniel Gilbert found that we spend around 47 percent of every waking hour “mind wandering.” But the biggest factor that I have seen surface over and [...]

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Are you under a similar illusion? I have coached a lot of leaders who are frustrated that they are not being heard. I often hear leaders say, “I told them, so why don’t they get it?” The questions I usually ask include, “How many times did you tell them?” And, “How clear was the communication?” It has been proven that the message sent is [...]