Several months ago, we took a taxi from our hotel to our client to teach a class about change. After a longer than normal ride, we realized the driver didn’t know where to go. Because we didn’t speak the same language as the driver, we found it hard to communicate that we were going in the wrong direction. After several failed attempts to find out where we were (including changing taxis), we eventually arrived in time to teach the workshop. But not until we were anxious, upset, and worried that we might not make it in time. Just before arriving, we realized that our little taxi adventure was similar to how people experience change.

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