Is how you listen helping or hurting your leadership? A LinkedIn survey of nearly 14,000 employees around the world found that only 8% of employees reported that their mid- and senior-level leaders are practicing listening “very well.” Why? There are a lot of reasons. In one study conducted with 2,250 adults, Harvard psychologists Matthew Killingsworth and Daniel Gilbert found that we spend around 47 percent of every waking hour “mind wandering.” But the biggest factor that I have seen surface over and [...]

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Are you under a similar illusion? I have coached a lot of leaders who are frustrated that they are not being heard. I often hear leaders say, “I told them, so why don’t they get it?” The questions I usually ask include, “How many times did you tell them?” And, “How clear was the communication?” It has been proven that the message sent is [...]

Recently a colleague recounted a story from an event she attended, which was preceded by a cocktail party. She lamented that an hour of inane conversation felt like an eternity and that everyone in the room probably could have made better use of the time by doing something else. Why can’t we agree to eliminate these events altogether and end the small talk? It’s a tempting thought, but of course it’s not realistic. Cocktail parties, networking, and social gatherings aren’t going anywhere, [...]

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Contemplating organizational change is perhaps one of the most daunting tasks for any organizational leader. While the company’s P&L or other performance indicators may scream out for change, a walk through the graveyard of failed change efforts causes all but the most courageous to hide and hope for the best. In their very accessible and practical book, R. Kendall Lyman and Tony C. Daloisio provide strategies and stories so that leaders can take heart and master the process of change. The core [...]